Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Pet Owner Resourses

Fear Free Pre-Visit Questionnaire | Please fill out this form prior to your appointment to help our veterinarians understand your pets' specific stressors.

New Patient Form | Please fill this out if your pet is visiting us for the fist time.

Online Pet Store & Pharmacy | If you need prescription pet food or other medical products for your pet, look no further than our online store.

Our Pet Care Philosophy

Our team of veterinary professionals strives to deliver compassionate, high-quality pet care in an environment free of fear, anxiety and stress. We strive to strengthen the bond between pets and their owners by bringing education and empathy to our clients while treating their pets like they are our own.

Learn More About Our Hospital

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, cheque, debit, Visa, MasterCard and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule your appointment, we kindly ask that you let us know as early as you can so that we can accommodate other pets in need of care.

• What types of animals do you treat?

  We primarily see dogs and cats at our clinic, but we do see a variety of smaller animals and pocket pets. Please contact us if your pet needs veterinary care, and we will let you know if we can help.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.